FAQ

  • Common tips

  • 1

    Why aren’t all applications available in the Play Store?

    Emtec is the first company to propose a Google certified Android box with the F400. The Play Store of the F400 is composed of, and limited to, all the applications qualified by Google for usage in the Android box. It is, however, also possible for the F400 users to upload non Google qualified applications from other stores such as the Aptoide Store.

  • 2

    How can I update the software on my Movie Cube?

    EMTEC automatically proposes over-the-air updates to your Movie Cube as soon as a new firmware is available. If you would like to check for available software updates manually, simply follow these instructions:
    - Go to the "All applications"
    - Select "OTA update"
    - Select "Check now"
    - Follow instructions if update is available

  • 3

    I don't see anything on my TV screen

    Check that your TV and the Movie Cube are switched on and that your TV is on the right video source.
    Check that the cables between the Movie Cube and your TV/Home Cinema are plugged in.
    If you are using a Home Cinema, check that the system is powered on

  • 4

    The buttons of my remote control do to respond

    The built-in battery of the remote control might be running low, in this case, use the micro-USB cable to charge your remote control. Your remote control is still charging as long as the blue LED is on. As soon as it's off, your remote control is fully charged.
    Your remote control might not be paired any more. Press the TV button and BACK button, wait 3 seconds then release to unpair the remote control.
    To pair it again to your Movie Cube, press the TV button and OK button, wait 3 seconds then release. You should see a "Pairing successful" notification on the screen. If not, please repeat the process.

  • 5

    I can't hear any sound

    Check that the cables between the Movie Cube and your TV/Home Cinema are plugged in.
    Deactivate the "mute" feature, increase the volume of your TV/Movie Cube/Home Cinema.

  • 6

    I can't access Internet

    Check that your Ethernet router or Wi-Fi router is powered on and that the cables are plugged in properly.
    If you are using Wi-Fi, check that nothing blocks the Wi-Fi reception of your Wi-Fi router or your Movie Cube and that your Wi-Fi password is correct.
    Check that your Internet Service Provider does not encounter any connectivity issue.

  • 7

    I can't use the Miracast application

    The Mircast application only works with a smartphone or tablet with Android 4.2 and above, compatible with Miracast.

  • 8

    When I try to plug my 4TB hard disk, it is not recognized by the Movie Cube

    The Movie Cube accepts any hard disk up to 3TB

  • 9

    I don't find all the TV channels in my area

    The Movie Cube TV Box is equipped with a DVB-T1 tuner and might not be able to support the paid TV channels which require a subscription.
    Please check that you have an aerial antenna at home and that the cable is properly plugged into the Movie Cube "Antenna In"
    Please run the channel scan again, select "Europe " as country and uncheck "Fast scan" option

  • 10

    How can I manage the channel list (rename, reorder,…) ?

    Select "Program Manager" from DVBplayer, then select channel and press "Ok" (long press) to display Menu

  • 11

    How can I move one application to the Home menu (desktop) ?

    Go to applications, enable the pointer function on the remote control , select the application and keep pressing "ok" button then drag and drop

  • Orders, deliveries, returns, etc.

  • 1

    How much does it cost to prepare and deliver my order?

    The cost varies depending on the type of order (number of items, total weight, and country of destination). The ordered items shall be prepared as soon as payment is received, providing the ordered items are available. If an item is not available at the time of order, EMTEC shall notify you as soon as possible and offer you alternative solutions, such as an exchange or a refund.

  • 2

    What is the delivery leadtime?

    Our delivery service proivider is Chronopost. Should the delivery be late for any reason whatsoever, EMTEC cannot be held liable.  

    The delivery leadtimes, provided the products ordered are in stock and without force majeure, are the following:

    - France:  Next day delivery before 1pm for any order placed before 1pm. Someone will have to be at home to sign for the delivery.                                                                                                  - Pick-up & go (France & Belgium only): Next day delivery before 1pm for any order placed before 1pm in one of the 7000 pick-up & go outlets of your choice.

     - International :
    Classic: Fast delivery to 27 European countries (from 2 to 6 business days). For example, delivery to Berlin, Brussels or London in 3 days for any order placed before 1pm.
    Express: Delivery between 1 to 3 business days for any order placed before 1pm.

  • 3

    I have not received my order within the expected timeframe, and had no information from EMTEC

    Please contact us by email to order@emtec-moviecube.com or  tweet us at @MovieCube_Help. Please provide your order number which can be found in your order confirmation email or in your customer account on our website. We will then investigate with our delivery service provider, Chronopost.
    You can also contact us by phone on the number indicated in your order confirmation email.

  • 4

    The parcel is damaged. What should I do?

    If during the delivery of your parcel, you observe it is abnormal (crushed, torn, open, wet, etc.), we advise you to refuse the delivery. Should you decide to keep the defective parcel, we shall not be held liable and the warranty shall be void.

  • 5

    What should I do if after receiving the parcel, I notice the product is not the one I ordered or is faulty?

    Contact us by email on order@emtec-moviecube.com or tweet us at @MovieCube_Help, to be informed of the exchange procedure. For more information, click here to visit our warranty page

  • 6

    How can I track the delivery?

    To track the delivery, go to www.chronopost.fr/transport-express/livraison-colis/tracking and enter your 13 diggits tracking number whichcan be found in your dispatch confirmation email and is also available in your customer account on our website

  • Movie Cube's tutorials

  • 1

    Mise en route

  • 2

    La télécommande gyroscopique

  • 3

    PlayStore

  • 4

    Comment accéder a plus d’applications : Installation d’un market alternatif

  • 5

    Regarder la TV

  • 6

    Regarder des films de son disque dur

  • 7

    Regarder des films en streaming

  • 8

    Ecouter de la musique

  • 9

    Regarder ses photos ?

  • 10

    Jouer sur sa TV ?